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Old 05-10-2005, 18:26   #7
v0id
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Join Date: Apr 2005
Location: Wolverhampton
Age: 48
Posts: 4,219
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Re: Current billing not fair

2mb from Telewest has always been £35, which was a price freeze when they upgraded from 1MB then to 1.5Mb and to 2Mb :/

I believe NTL's 2mb package is cheaper because it's capped

Anyway....
From the newsgroups

Quote:
All existing blueyonder elite customers, regardless of region, will
see the new prices in their bills for November services. Due to the
quantity of bills, bills are sent out gradually over a month. Bills
with the new prices will start being sent out from October 25.

We are aware that selfcare is yet to be updated with the new pricing.
Ideally this would have been updated at the same time as the
'evenfaster' page on the website, which is the place to go to answer
your questions on the speed uplifts. Unfortunately the update to
selfcare has been delayed due to some implementation issues, and this
should be updated within the next week.

Any customers who have not yet had their speed uplifts and choose to
upgrade to the top blueyonder elite tier (4Mb) via selfcare will take
advantage of the new £35 price for the blueyonder elite service.
Apparently they're saying phone for the upgrade, quoteing that message from Alex Brown instead of using the option in selfcare. I haven't tried yet, because I'm not in all that of a rush
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