[Lemonhunny]

I've just had my SEVENTH phone call from customer services/retention in the 3 weeks since I started the disconnection proceedings with ntl. My daughter has just come home and told me she took another 2 calls from ntl yesterday, so they are surely keen!

Every time they have called, and including the day I phoned to cancel, I have told each person that the reason I am leaving is the BB cap. Plain and simple - easy to put onto a computer one would think. But still they keep calling me.

I had BT put on for the phone over 2 weeks ago. I ordered my AOL BB set up 7 days ago, got the pack this morning. ( I am NOT an aol snob, having kept my account from 7 years ago when I first got internet - and knowing no better). In the dial-up days, AOL were virtually the only ones not doing a madatory 2hour cut off. Now their TV adverts are STILL saying you can download as much music as you want. That's good enough for me. So on Wed (12th) ntl will come and pick up my stb, and this weekend I'll go and buy a £30 freeview box which will supply every channel I bother looking at on TV.

I'm not happy to be leaving ntl, because I've never had a moment's bother with them in all the time since I went back to them. But I cannot live with two teenage daughters, a husband and myself all online with our own computers, and not a clue who is downloading what; who is webcamming with our family in Iran and Greece; and what bandwidth the latest MSN zone game is taking. It's archaic taking such a huge step backwards, almost to the days of being terrified of the phone bills dropping through the door (BT once phoned me to warn me mine was SO high!). I can't be doing with it - it's far too much hassle. I too tried to keep to just under 1g per day, but it was damn near impossible given the pc useage in my house - I gave up. Have used the pcs just the same way as always since about week 2 of the month, and if I get a letter mid-october from ntl, then I just won't give it another thought, because it'll be too late.

Let's see how things go with AOL - I'm not going to be worrying about bandwidth useage anymore at least. I would be very surprised if they invoke any AUPs, as they never have in the past. And I've always been a 24/7 connection family since dial-up days.

Lemon