LSainsbury

Hi All,

I little story for you all!

About 14 weeks ago Orange offered me a free upgrade from my C500, so I went for a C550.

About 2 days after having it, I stated to notice a slight echo when making / receiving calls. This got worse and worse and it started only what can be described as screeching! I phoned Orange to report it, and their system said it was a faulty handset so they replaced it. It has even screeched when I've been on the phone to Orange Customer Services!

About 14 weeks later (read: now!) I've had 3 replacement handsets all with the same issue. Orange did say there was a "power imbalance" on my home cell which has now apparently been fixed.

So - my problem still exists and I'm at the end of my tether with Orange and the C550! What can be done to resole this?

Here are some questions which I have been asked by Orange:

Problem exists when making and receiving calls: YES
Can happen anywhere: YES - I travel around the UK for work and it happened in all the places I've been to - and supplied postcodes for them!
Handset, battery and charger has been replaced on all three occasions!

I have really lost it with Orange customer services as it's been 14 weeks without a decent working phone!

Orange want to replace the handset again - but I'm getting fed up of clearing my data and re-installing apps on the new handset.

The SIM hasn't been swapped out - although it was a new SIM with the C550 Upgrade - any chance it could be that?

Any ideas on where I can go next?

HELP!

Thanks
Lee