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IanUK out of interest I never got given the contact details for the exec so all I can do is report by the responsetek, wether or not that will reach enough up the chain is unknown. The last response I got was just about the only promising response out of about 20 replies.
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I've given up, one of my servers has gone back to severe slowness after about 6pm using a variety of NTL proxies - some speed it up one night then are bad the next, I reported this to my contact at NTL along with a large list of all the sites that I know about that don't work with Poplar Proxies - but he said I would need to raise this as an issue again as he could not help me any longer
I told Mick thats it for me, I'm going to wait until I have more spare time then I'm going to look around for alternatives to NTL, the proxies are crap but they expect us to report each site *separately*, which is something I'm not prepared to do. They KNOW they are rubbish but ignore all the many complaints (3 complaints a week my ass - there are more than 3 a day on this forum alone sometimes).
I shall move to somewhere else when it suits me, I know the speeds won't be as fast as the proposed 10 meg, but I can't even get 3 meg with many sites using NTL so I guess it doesn't matter.
The only thing holding me back from making a move earlier is that apart from the proxies the internet service is good here, and gaming is excellent.
cheers
its been fun...sort of
Ian