First of all I would like to say a big hello to all forum members
Right, I generally regard Telewest as being a great ISP always upfront and not had many issues with them, I have been a loyal customer for approx 3 years
I am currently on there 2mb service which I pay 35 quid for.
I used to be on their 4mb service for 50 quid about a year ago.
Now my issue - on their site they are advertising the 4mb (with the prospect of being upgraded to 10mb) to new customers for 35 quid
From doing a bit of digging Wigan (where I live) will not get 10mb until early next year - so I will be paying more than any new customers for approx 6 months or longer. As I have had 4mb in this area I know it is possible to recive it again, so why will they not upgrade my account to 4mb so I can get the service they are currently advertising on the net?
So far I have phone twice - once I was told that 4mb is not in my area until they upgrade and no new customers will get 4mb - then I was told that basicaly it was tough and I just had to deal with it until they upgrade my area, and if I had an issue raise a complaint by letter...
Just wanted some views and to find out if other telewest customers with 50mb on this forum are happy to pay an extra 15 quid per month when new customers are getting the service cheaper?
Cheers
Rosarch