If companies were so interested in looking after their employees long term futures they would not outsource.
As an employee you are expendable against the need to make money for the company, when I say " you " I am not pointing the finger at you particularly bill
The company I work for is no different, at the moment they are looking at closing stores to minimise the space they have, with no impact on employees they say, do me a favour hey?
I am against outsourcing because it just puts money into other countries when we should be looking after our own.
The whole concept of outsourcing call centres is no different to what we see with regard to outsourcing of say a public landlords housing stock repair books, opening to tender to the lowest bidder with no real regard for the quality side of things.