They are getting better, this months bill only had an overcharge of £1.75
However....
I normaly pay by internet banking, unless there is a problem with the bill. Then when I have finished sorting out the problem I pay by Visa..
I quoted my Visa card number for the bill, and again for the broadband, 6 days later I get a letter telling be the card was refused on the phone bill....
It seams they store old numbers, even though I quoted the Visa number "Twice" they selected a card that was 4 years old from the system, naturally it never worked...
So if anyone pays by card make sure they remove it from the system after they take a payment, or it might come back to haunt you
Letter sent to head offfice !!!
Never a dull moment with NTL