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Originally Posted by scrotnig
Going back to when I worked there (I left in May 2005 after four years) I often stated my belief that the purpose in splitting off customer services into a new bit of the company called 'COBI' was with this very thing in mind.
It won't happen til after the merger/buyout is complete, but it's my personal belief that it will happen. Won't necessarily mean India, just that another company will manage the operation on ntl's behalf. bad move though IMO.
The above is my own personal opinion and NOT based on any information I ever heard, it's nothing more than an educated guess.
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All companies will look for ways of maximising profits, and not necessarily for the good of customers, sadly if it means a nice wedge for the shareholders in increased payouts the customer comes last, thats a fact of life.
We moan about call centres in india, but i have yet to see a company who have adopted the idea backtrack.