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scrotnig · 03-10-2005, 22:50

Technical support could be deemed to be generically part of customer service with a small 'c'.

Bill is referring to Customer Service with a big 'C', in other words the actual department that has been called 'Customer Services', this has NOT been outsourced.

03-10-2005, 22:50	#226
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: [Update] NTL to buy Telewest Technical support could be deemed to be generically part of customer service with a small 'c'. Bill is referring to Customer Service with a big 'C', in other words the actual department that has been called 'Customer Services', this has NOT been outsourced.