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Originally Posted by Bill C
Will you stop saying that NTL customer service is off shore. IT IS NOT only tech support.
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How can you say "ONLY" when that's a huge part of an important service? If I need to call my ISP I would expect them to understand the complaint by the words I use, not by whether or not it fits with the script that someone has provided with limited english on.
At least when I call TW tech support I speak to someone who is in the UK and is capable of interpreting whatever script they are given to meet the needs of the conversation. Long may this continue!!
