[Chrysalis]

That statement doesnt address quite a few issues.

1 - it only addresses site's that block the proxies but not sites that simply just not work and random timeouts.

2 - It doesnt address that when people report problems to tech support they are not escalated hence them saying 3 requests per week.

3 - "ntl is aware that a small number of customers have trouble accessing particular websites as a result of caching" should be rephrased to "ntl is aware that a small number of customers have noticed that there can be problems accessing particular websites as a result of caching"

4 - "This is in line with a number of other ISPs." The only other isp in the uk that uses transperent proxies is AOL but their's work properly.

I know this is negative but NTL are just avoiding the issues with that statement.