Cable Forum - View Single Post - NTL Customer Services: Your personal experience

jd2005 · 28-09-2005, 01:48

I rang NTL on Sunday lunchtime to tell them one of their cable junction boxes had it's front missing and that wires had been ripped and others exposed - they said they would get someone out that day - nothing. Called again on Monday only to get an Indian Call Centre who did not even know what a junction box was! all they wanted was my postcode .. like talking to a robot.

Called again Monday 4pm-ish and the previous two calls to tell NTL their equipment was in a state of disrepair had not even been logged. The third employee I spoke to (British call centre - not Indian) was very helpful and apologised - someone was out later that evening.

28-09-2005, 01:48	#644
jd2005 Inactive Join Date: Sep 2005 Posts: 14	Re: NTL Customer Services: Your personal experience I rang NTL on Sunday lunchtime to tell them one of their cable junction boxes had it's front missing and that wires had been ripped and others exposed - they said they would get someone out that day - nothing. Called again on Monday only to get an Indian Call Centre who did not even know what a junction box was! all they wanted was my postcode .. like talking to a robot. Called again Monday 4pm-ish and the previous two calls to tell NTL their equipment was in a state of disrepair had not even been logged. The third employee I spoke to (British call centre - not Indian) was very helpful and apologised - someone was out later that evening.