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mmm · 27-09-2005, 20:57

No NTL broadband at home, cable modem light continuously flashing.

Phone neighbour who also has ntl cable modem to check if its an area fault. Get long story about how ntl had cut them off and after hours on hold on support lines managed to get internet back but all mail/web accounts deleted.

Fearing the worse I called ntl customer disservice to report the fault. 30 mins on hold got through to someone who promptly cut me off THANKS a BUNCH may help your call stats dear but you definitely deserve the title of [ADMIN EDIT - Simon M - Offensive comment removed].

Another 30 mins on hold got through to a pleasant indian lady who tells me there is no technical fault - I need to talk to customer service accounts - and there is nothing she can do.

I have paid, in advance, for the broadband and telephone by direct debit, from the same bank account for 4 years. To the technical people who have decided to delete my account without any warning YOU [ADMIN EDIT - Simon M - Offensive comment removed].

Are the old nthellworld.com hell stories still available anywhere. I have no doubt this is all related to the problems I had getting connected in the first place - the cable modem was sent to a similar address 10 miles away and the postcode checker didn't recognize the correct postal address...

27-09-2005, 20:57	#1
mmm Inactive Join Date: Jun 2003 Posts: 513	NTL Problems No NTL broadband at home, cable modem light continuously flashing. Phone neighbour who also has ntl cable modem to check if its an area fault. Get long story about how ntl had cut them off and after hours on hold on support lines managed to get internet back but all mail/web accounts deleted. Fearing the worse I called ntl customer disservice to report the fault. 30 mins on hold got through to someone who promptly cut me off THANKS a BUNCH may help your call stats dear but you definitely deserve the title of [ADMIN EDIT - Simon M - Offensive comment removed]. Another 30 mins on hold got through to a pleasant indian lady who tells me there is no technical fault - I need to talk to customer service accounts - and there is nothing she can do. I have paid, in advance, for the broadband and telephone by direct debit, from the same bank account for 4 years. To the technical people who have decided to delete my account without any warning YOU [ADMIN EDIT - Simon M - Offensive comment removed]. Are the old nthellworld.com hell stories still available anywhere. I have no doubt this is all related to the problems I had getting connected in the first place - the cable modem was sent to a similar address 10 miles away and the postcode checker didn't recognize the correct postal address...