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Stuart · 26-09-2005, 22:58

I had a similar problem with the Inland Revenue.. My dad died in 1999, and was self employed. They sent us letters, still addressed to my dad, but with the word "(Deceased)" on the end of his surname.

Still, Npower are still addressing leccy bills to my Mum, despite her being dead for over a year. I have been dutifully payng said bills, and have written to them asking for the account to be changed (even sending a copy of the Death Certificate) but when Npower mislaid a payment (I had paid at the post office and had a receipt), they refused to talk to me because I am not the named account holder.

After 5 hours (in total) of phone call, it was resolved.

People think NTL is bad.

26-09-2005, 22:58	#8
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: Dead? Switch to Npower instead... I had a similar problem with the Inland Revenue.. My dad died in 1999, and was self employed. They sent us letters, still addressed to my dad, but with the word "(Deceased)" on the end of his surname. Still, Npower are still addressing leccy bills to my Mum, despite her being dead for over a year. I have been dutifully payng said bills, and have written to them asking for the account to be changed (even sending a copy of the Death Certificate) but when Npower mislaid a payment (I had paid at the post office and had a receipt), they refused to talk to me because I am not the named account holder. After 5 hours (in total) of phone call, it was resolved. People think NTL is bad.