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downquark1 · 26-09-2005, 19:56

We have powergen for electricity, british gas for gas. We also have a very similar address to another house and some postal code databases link us to that house by mistake

For a few years Npower had been claiming we were their customter, we final sorted that out, when powergen started charging us for the gas used by the other house with the similar address. It's taken multiple phone calls (each time we were assured they would sort the problem) to discover they exported their database and merged/lost our account with the other residence.

After all this were just going to leave powergen (formerly norweb) and get our electricity from british gas.

Rant over, in short: ban door-to-door salesman, ban telephone marketing.

26-09-2005, 19:56	#6
downquark1 cf.mega poster Join Date: Jun 2003 Posts: 4,952	Re: Dead? Switch to Npower instead... We have powergen for electricity, british gas for gas. We also have a very similar address to another house and some postal code databases link us to that house by mistake For a few years Npower had been claiming we were their customter, we final sorted that out, when powergen started charging us for the gas used by the other house with the similar address. It's taken multiple phone calls (each time we were assured they would sort the problem) to discover they exported their database and merged/lost our account with the other residence. After all this were just going to leave powergen (formerly norweb) and get our electricity from british gas. Rant over, in short: ban door-to-door salesman, ban telephone marketing. __________________ "Knowledge is Power. Power Corrupts. Study Hard. Be Evil."