Cable Forum - View Single Post - Failure in authenticating new NTL 2meg Cable Broadband

Sherbert · 26-09-2005, 17:59

Hi,
Well I am reporting back as promised. The last phone call on Thursday seems to have had some effect as when I started the long business of getting online today at around 1700 I managed to jump further hurdles and after another call to NTL support because the checking mechanism on the setup disc reported a fault in finding TCP-IP ----I AM ONLINE.

What annoys me is that I am certain that the problem originated in admin errors in NTL. My long periods of waiting to contact them and the vain attempts of the good folk in India to help were really because of poor communication with in the company.

Thanks again to all who offered suggestions and encouragement.

26-09-2005, 17:59	#15
Sherbert Inactive Join Date: Sep 2005 Location: Surrey Services: Cable Modem Posts: 3	Re: Failure in authenticating new NTL 2meg Cable Broadband - pls help if you can Hi, Well I am reporting back as promised. The last phone call on Thursday seems to have had some effect as when I started the long business of getting online today at around 1700 I managed to jump further hurdles and after another call to NTL support because the checking mechanism on the setup disc reported a fault in finding TCP-IP ----I AM ONLINE. What annoys me is that I am certain that the problem originated in admin errors in NTL. My long periods of waiting to contact them and the vain attempts of the good folk in India to help were really because of poor communication with in the company. Thanks again to all who offered suggestions and encouragement.