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Ian you have spoken to that exec a number of times now, have you at any point not had his phone number or email address to send correspendance back to him?, the issue here is you are giving your feedback bypassing a lot of brick walls and telling others to send feedback via the normal way which doesnt work.
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I'll post this again as my original posting(s) were deleted.
Yes I have spoken to him via email almost every day over the last fortnight, and I have been providing lists of sites that are not working with the Poplar Proxies, he tells me he is passing this info on to those that need to see it, and I had several calls from them with regards to Steampowered etc.
Most of my queries/complaints have been resolved now and *most* sites that I was complaining about work now, and also the Cogent issue is resolved although that was due to be resolved anyway I am told.
I would urge people to report stuff through Responstek from this site, as things are apparently only escalated after that has been done.