Quote:
|
Originally Posted by Bender
I'm not saying the engineer should now EVERYTHING about it, but at least be aware of it and it's basic details. if he/she doesn't know the answer to a detailed question, then by all means, point the customer towards the call centre, who CERTAINLY should have access to more in-depth information at this stage in it's developement.
|
At this point in time no further details have been released to staff either in call centres, engineers, slowcoachs friend who routes in the bins or mrs mopp with the tea trolley. Until everything has been finalised, the crosses and dots put in place then we shall have to be patient. I have seen occasions in the past where things were due to go live but due to various reasons was postponed and customers come on the phone shouting and bawling because they see themselves as being entitled to X, Y or Z cos they were told it would happen today. As I said in my earlier post ntl are dammed if they do tell and dammed if they don't and there will always be folk who
never have quite enough detail.