Re: IE crashes when he uses the back button
IE has got corrupted somewhere along the lines. The trouble is, because it is built in, you can't re-install it or install a copy over the top (except going up to version 7 beta, which would be a last resort)
I'd try:
1. Removing all IE toolbars, addons, even if they worked before, so IE becomes a bare shell again.
2. If that doesn't work, do a System Restore, on the last date that he knows IE worked.
3. Puting the XP disk in and do a repair.
4. If he has access to a computer with the exact same version of IE on, you could try swapping the iexplore.exe file and the .dll files from the working copy to the non-working copy, see if you can replace the dodgy file.
5. Installing IE 7 over the top, but as a beta, it could be even mroe unstable than the one than the version he has now.
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