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Originally Posted by Bender
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Originally Posted by gruff_rhodes
The man coming to swap a modem possibly wouldn't know anything more than you or me. Unless it's been released to the public, he would have nothing to say anyway, it would probably be more than his job was worth.
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i totally agree that he probably wouldn't know any more than us, but that is purely down to poor training, communication and service on behalf of the fatcats at NTL. it's almost like the cost of training and informing staff of current affairs within the company may reduce some bonuses somewhere. who knows? |
It's probably more to do with the fact that most companies will only train employees on a product when that product is launched.
Also, how would you feel if the engineer who fixed your modem said that you would get 10 meg next month (because he had been told that area was being done) then something happened at the last minute that prevented you from getting the 10 meg?