xathras

a copy of the marriage certificate is not necessary. In the most instances a general update on the system can be done since the account holder details are already on the account.

In the cases of this not been the case then a transfer of account form can be filled in and posted back. this is all that is adequate for DPA.

As the letter is been sent to the original customer and they sign it and so does the new amendee on the account.

Simple.

As for supervisors well the department that I work for - there not brilliant but there not crap. Its all about taking ownership of the call and knowing what your doing. Supervisors are only glorified agents as they can take time out to call you, raise credits instantly upto 50.00, maybe get an email sent to the right department to speed something up.

Its more to do with internal politics of the company.