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Originally Posted by Chris W
There are supervisors, and senior techs in the Indian centre as well....
nobody lost their jobs at ntl when the call centre in India was opened.
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So who previously did tech support, yes it was ibm but did people at ibm uk lose jobs?
There may well be supervisors in india but they too sigh to come to the phone.
Have you rang ntl tech support in india?
If yes have you spoken to a supervisor?
If no then why are you telling me its the opposite to what I say and what others have experienced, you may have used to work for NTL and it may be different to call centre's you worked in and you may also have been told its nice and rosy in india but this isnt the case.
I can compare this to nike sweatshops where the cheif exec at the company chooses to ignore the dire conditions of the child workers he employs as far as he was concerned it was the opposite to reality.