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mandrake · 24-09-2005, 11:48

Due to my partner (in who's name our NtL account is held) and I getting married, we rang customer services to try and find out how we had to go about the name change.

This is the story: rang CS on several occations got conflicting information from a variety of operators, this ranged from "no need to send any details in I can change your dtails over the phone" to " you have to fill in a form which i have orded for you and you should recieve in a couple of weeks".
Needless to say nothing ever arrived so another call to CS was made, this time the operator said to my wife that hat we had been told before was rubbish and what we had to do was send a letter to ntl informing them of our marriage and enclose a copy of our marriage certificate.
This we did on the 7 september 2005 the address given to my wife was:
Customer Liaisone, PO Box50, Wythenshaw, Manchester, M22 0BA.
Today 24/09/2005 we have recieved an unsigned letter from NTL stating that in order for a change of name to be done on the account , they need a copy of our marriage certificate!!!.
A phone call to cs resulted in a wait of 10 mins, only to be told by the operator that his manager had told hime to tell us that our previous letter had more than likely been thrown away and that we should just do what the new letter said. He also gave us the number off customer liaisone saying they would be open today untill 5pm, another fib.
what I would like to know is, where the hell is my copy of our marriage certificate which has personell information about my wife and I and also our family's, with all this identity theft going on someone at ntl must assume responsibility for this matter.

24-09-2005, 11:48	#1
mandrake Inactive Join Date: Aug 2004 Location: kent Age: 80 Services: vm xl Posts: 63	Re Customer Services Due to my partner (in who's name our NtL account is held) and I getting married, we rang customer services to try and find out how we had to go about the name change. This is the story: rang CS on several occations got conflicting information from a variety of operators, this ranged from "no need to send any details in I can change your dtails over the phone" to " you have to fill in a form which i have orded for you and you should recieve in a couple of weeks". Needless to say nothing ever arrived so another call to CS was made, this time the operator said to my wife that hat we had been told before was rubbish and what we had to do was send a letter to ntl informing them of our marriage and enclose a copy of our marriage certificate. This we did on the 7 september 2005 the address given to my wife was: Customer Liaisone, PO Box50, Wythenshaw, Manchester, M22 0BA. Today 24/09/2005 we have recieved an unsigned letter from NTL stating that in order for a change of name to be done on the account , they need a copy of our marriage certificate!!!. A phone call to cs resulted in a wait of 10 mins, only to be told by the operator that his manager had told hime to tell us that our previous letter had more than likely been thrown away and that we should just do what the new letter said. He also gave us the number off customer liaisone saying they would be open today untill 5pm, another fib. what I would like to know is, where the hell is my copy of our marriage certificate which has personell information about my wife and I and also our family's, with all this identity theft going on someone at ntl must assume responsibility for this matter.