[GazzaB]

The signal levels seem ok, the issue appears to be intermittant which is always a pain for engineers as normally when they turn up everything is working ok!

The issue here appears to be in the 'Network' I.e In the green street cabinet not in the cabling from the cabinet into the customers home. The networks team (which there are very few of now due to Ntl short sighted cutbacks) deal with the equipment from the headend (main ntl transmitting site) upto and including the equipment in the street cabinets outside your home. Faulty tap plates, faulty RF/laser equipment or a poor connection somewhere can all cause the symptoms you are experiencing, it is also likely that any neighbours served from that same cabinet will be having problems.

If nothing is resolved after a couple of days of the service engineer attending I would get back in touch with Ntl again and ask if the network engineer has attended the issue or not, of course you are also perfectly entitled to refunds for time without service as it is quite clearly an Ntl fault.

Hope this helps
Gary