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Ah yes, of course, everyone at ntl is 'ignoring' complaints, just like they always do 
oh hang on ... they are working now ... obviously someone missed the order to ignore the problem. Then again, maybe it wasn't an ntl problem at all ...... 
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10 days from first reported, yep I'd say ignored, or perhaps more correctly, acknowledged - then ignored.
In fact, if you knew the history of my complaint (ask Mick) then ignored is quite a polite way of putting it !
Anyhow they are working now
