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Originally Posted by Chrysalis
UK call centre's always had a backup option in place in that if you not satisfied can speak to a supervisor so a second chance to resolve the problem so to speak and from my own experience they tend to have been more willing to help outside the scope of the script.
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There are supervisors, and senior techs in the Indian centre as well....
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People who lost their job because of the outsourcing should be proud of themselves because they did a better job then who is doing it now in india.
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nobody lost their jobs at ntl when the call centre in India was opened.