Cable Forum - View Single Post - NTL Customer Services: Your personal experience

esk123 · 23-09-2005, 22:51

i've found ntl to be sometimes very helpful, but mostly uninformed, rude or that they fail to do as they say. having closed my account due to moving house and being a student so not needing it transferred, my cancellation was "lost" and i was charged for not cancelling my account a month before i was leaving. was finally creditted the amont charged back into my account after complaining, but have yet to receive the cheque despite ringing several times!

this said, i have ended up going with ntl again, but nother housemate is dealing wih the account this time!

23-09-2005, 22:51	#641
esk123 Inactive Join Date: Sep 2005 Posts: 2	Re: NTL Customer Services: Your personal experience i've found ntl to be sometimes very helpful, but mostly uninformed, rude or that they fail to do as they say. having closed my account due to moving house and being a student so not needing it transferred, my cancellation was "lost" and i was charged for not cancelling my account a month before i was leaving. was finally creditted the amont charged back into my account after complaining, but have yet to receive the cheque despite ringing several times! this said, i have ended up going with ntl again, but nother housemate is dealing wih the account this time!