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Originally Posted by arcamalpha2004
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Originally Posted by stuey82
Clearly Bill and Maverick your comments are about as constructive as nothing. The bill is 2 days late....... 2 DAYS... Hardly much is it?! I have tried to set up DD's with NTL and it doesn't work. My friend is exactly the same and he has to call NTL every single month to pay his balance.
This problem has now been sorted and I am being disconnected in 10 days. I cannot wait to get back to BT and pay that extra £1 for AOL broadband. I am not prepared to use a service which is run by ADMIN EDIT (RUSS) - please do not use comments like that.
NTL is a communications company that doesn't communicate and it hasn't changed from the days when I worked there.
Thanks for the help and support from most... it's been greatly appreciated.
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Maybe the best thing you did was pay 2 days late, hopefully bt will take your custom with open arms.
It seems ironic to me that you can be disconnected for paying 2 days late, yet if you call cancellations they bend over backwards to keep your custom!
If it is a computer error, ( which is a shoddy excuse ) then a big sledge hammer needs to be wielded at it. |
As has been mentioned in this thread, ntl extend a months worth of credit to cater for this situation normally. So either there have been similar problems previously, thus removing the credit given, or the customer is not telling the full story.