MAC address of the STB (Set top Box), you used to be able to get to it via the information screens after pressing page up, page down, blue button. Dunno if you still can though. If not it may be on a sticker on the back or bottom of the set top box.
Oh and yes Jimbo is a member of NTL staff, has naff taste in music on his Ipod but a member of staff none the less
__________________
Quote:
|
Originally Posted by shadowbender
hello everyone my first post to as above i have experienced exact problemn im on 2 mb and getting 400k speeds to this started yesterday spoke to a very helpful engineer in swansea done the above tests and got back bad results via the tinyurl test which the engineer assured me will be investigated and i was given a months free broadband while they investigate. i am in cardiff cf5 area i had a new modem installed today previously using Terrayon for about a month i have been having probs my net connection fading away this would happen every few day or so sometimes i get back on the net sometimes not hence the new modem a ntl modem but yesterday is when the slow speeds started i wonder if any 1 else in the cardiff area is having same prob. by the way great site
|
Could be a number of reasons but did the tech you spoke to check your signal levels at all? If the problem persists you may want to check your signal strength etc and post the details in a seperate thread so the two threads don't get confused.
Have a read through
this and post your levels in a new thread with a few details as listed
here and someone will look into it for you.