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Re: 24Mb/20quid
"Up to" are the important words here. Plus, you have to live in an area they've unbundled. I've entered phone numbers attached to the Reading, Wokingham, Newport (Essex), Saffron Walden, Pakenham, Romford, Bromley and Hendon exchanges, and 3 of them out of 8 were enabled.
Also, a quick glance around their website shows that all their customer service and technical support calls are handled in India...
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