Originally Posted by Russ D

I agree that Bill and Maverick aren't being as sympathetic as they could - there could be a number of reason why a customer might miss a payment by 2 days, although I wasn't aware ntl take action so soon, I always thought it was a week or two. And let's bear in mind that according to the OP, it wasn't a case of him not paying his bill, he was just 2 days late.

Unless he has a history of non-payment I cannot see the need for a hostile attitude towards him.