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Originally Posted by Matt D
I explained everything once again to the current TS rep, who was confused at what had happened but was actually very helpful. The guy confirmed again that the modem was on 1mb, & he quickly fixed it for me & put it back on 2mb (despite the previous TS agent claiming TS couldn't do this & CS had to do it). Can't remember his name, but he was very helpful  |
Typical ntl left hand/right hand scenario, coupled with a lot of the standard CS-BSâ ¾Ãƒâ€šÃ‚¢.
Well done to they guy that got you sorted, it's a shame you don't have his name.
[Edit]-But a big
to the peeps that did get involved/help.