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Originally Posted by Rob C
Regardless of which number was called in the first instance, the waiting times for any answer, even if its" you have called the wrong number" is appalling.
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Erm I can confirm that at peak times BT suffer the same queue times, there was an average wait of 35 mins this afternoon on the main enquiry number. Sometimes no matter how hard you try to re-direct traffic to quieter call centers you cannot impact the queue time to any great significance especially if the customer
has to be routed to a certain call center group to answer their query.