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Seti · 20-09-2005, 23:32

Maverick cut him a little slack. I phone the wrong number all the time too, but I agree he should have contacted freedom.

I had that situation happen to me MOSTLY on direct debit payments. They were either taken out too early or too late leaving me with fees from the bank, NTL did that 4 times in one month once but they did refund all my fees as it was their error and it was more than the bill. I am disabled so I dont' always pay them on the date specified in their letter. I now pay via pay point because of the inconsitency of NTL. I haven't had a problem with them since they decided the DID have a disabled policy, which no one could ever find, and that they are happy for me to pay fortnightly.

As for your problem Stu I suggest you get hold of Freedom as mentioned by Jimco above and go from there. Oh and don't call us Welsh people thick we hate it, even if you are Welsh.

Sian

20-09-2005, 23:32	#6
Seti Inactive Join Date: Jan 2004 Location: Barry, South Wales Age: 56 Services: Being Nice! Posts: 259	Re: NTL... The worst?! Oh Yes! Maverick cut him a little slack. I phone the wrong number all the time too, but I agree he should have contacted freedom. I had that situation happen to me MOSTLY on direct debit payments. They were either taken out too early or too late leaving me with fees from the bank, NTL did that 4 times in one month once but they did refund all my fees as it was their error and it was more than the bill. I am disabled so I dont' always pay them on the date specified in their letter. I now pay via pay point because of the inconsitency of NTL. I haven't had a problem with them since they decided the DID have a disabled policy, which no one could ever find, and that they are happy for me to pay fortnightly. As for your problem Stu I suggest you get hold of Freedom as mentioned by Jimco above and go from there. Oh and don't call us Welsh people thick we hate it, even if you are Welsh. Sian