Today NTL decided to suspend my service because I am 2 days late paying... Oops! Well, it happens to the best of us right?!
I spent from 1pm until 8pm trying to get through... I dialled 0800 013 1333 as I am a freedom customer (not for long I can tell you). I entered my home phone number and waited. Here are the waiting times:
1st Attempt: 61mins
2nd Attempt: 22mins
3rd Attempt: 10mins
Then tried Normal NTL number.... 0800 052 2000 and spoke to some thick Welsh bloke (before you comment, i'm Welsh myself) who didn't know if his manager was in, who didnt know how to transfer me to someone higher than him, who didnt know what the number was for ntl freedom and didn't probably know his name..... so I thought to myself ' I wont give in '...
4th Attempt: 35mins
5th Attempt: 42mins.... I think any sane person would of given up on the 3rd attempt!!
I decided after that there was no hope. Now, I am using a friends dial up service as NTL simply refuse to answer...
What do I do?! I want my service back on (broadband).... but no one's there. HELP!!!!!
