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Re: phone problems
In case anyone's interested in the outcome of this, engineer came this morning, fitted some kind of box to my socket, went off somewhere for 15 mins and switched the leads back to where they should have been. Confirmed that it was 100% human error and that my connection was 10 slots from where it should have been.
So because some idiot can't count, I have to stay in all day and the current engineer has to park his van twice (a very scruffy unmarked van incidentally), which isn't easy round here. There is no limit to how many staff you need, and how much of a backlog you'll develop if nobody does anything right the first time.
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