[Munkeh]

Originally posted by obvious
Contracts can not be changed unilaterally.

It's illegal. A changed contract is a broken contract.

The Unfair Terms in Consumer Contracts Regulations 1999 state :-

There's a whole bunch of other stuff in there that ntl ignore on a regular basis.

Ahh sorry meant terms and conditions and the user policy. Which do appear to have lots of get out of jail free cards in.