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Originally Posted by dezzo
Or maybe I know that I had agreed to keep the line for a certain length of time and didn't run off whining when I cancelled it and had to pay a minimum term penalty.
Believe it or not a few people in this country still do have the ability to respect agreements without needing to have them signed in their own blood and a squadron of lawyers checking them every 5 seconds.
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Thats a very admirable attitude, and all very well if you are dealing with companies not of the reputation of NTL, but even then youre entitled to a contract, and entitled to have that contract adhered to just as much as they expect you to adhere to it.
There is no minimum term penalty if you have not received a copy of the signed contract, or have not received a welcome pack.
Also, they are required to inform you of your rights to cancel when theyre on your doorstep or at a stand, otherwise theyre breaking the law, your right to cancel has to be in writing.