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Originally Posted by Paul M
The cooling off period is 7 days unless ntl screw up and don't send you the correct paperwork - it's not a lie to say it's 7 days - that is the policy - the same applies to any company, so you are saying every company are liars ? The thread was removed because you don't have permission to publish confidential documents, nothing to do with 'pandering to ntl'. Nor was it removed by anyone who works for ntl. Get your facts right.
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Did I say it was removed by someone who works for NTL?
No I did not.
The document states that if the customer does not receive a signed copy of the agreement in the post then the cooling off period is indefinite," we cannot enforce the contract on the customer "
What I will say however is that there are people who do work for NTL who will happily tell someone that they only have a 7 day cooling off period, and that NTL do not send out confirmation or signed copies of agreements in the post, tell me, is this not lying?
Make your own mind up.