[Sharpy]

ive been having the continuos(sp?) hassle over the last 3 months of having a package change.

Im currently a subscriber to digital base pack, telephone and 2mb BB via a SACM my first call to CS was on the 3rd August at which time i informed them that i would like to get rid of the digital tv and phone line and have a Broadband package only. "No problem Mr.Sharp those changes will take effect from 3rd Sept"

Happy days i thought, 2nd call to CS was on the 26th August to confirm that they were aware of my request to change to a BB only package, "yes Mr Sharp i can confirm that according to our records you made a call on 3rd august requesting a change of package"

No problems there then.

3rd call made on Sept 5th i informed the guy on the phone that my package had not yet been changed he found the record of my call yet informed me that no package change had been actioned. He then informe me that he will take this case personally and assures me that my package change will happen.

Im now in the position where as of today (sept 19th) my package has still not changed, and im holding off my next call to CS at the moment because to be honest id be calling to cancel my entire account in my current mood.

Whats worse is that ive still been paying the full package price since August 3rd when by now i should only be paying the £24.99 a month.

So needless to say my opinion of NTL customer service was just great until such time that i actually needed them, from what ive experienced the inability to apply a simple package change does not inspire me with confidence.

Ill call again this week and see what happens