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Originally Posted by arcamalpha2004
The Consumer Credit Act applies to our residential contracts because we hire equipment (STBs and cable modems) to customers. This makes them "regulated hire agreements".
We have problems enforcing these contracts where we do not have a signed copy as required by the Act. Legally, if we do not have a signed contract, the customer can cancel the services at any time (including during the 12 month period).
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That makes interesting reading.
Most posts I have seen here over the years suggest that people haven't actually
signed anything.