Quote:
|
Originally Posted by Raymond
a ) Ip address is A valid ip address : - say 80.x.x.x or 213.x.x.x ( except .248 tp .253 at the end ) then it would mean that The Problem Lies With the Pc - ( that would be either An Antivirus , Firewall , Browser settings , TCP / Ip or winsock. The first thing to try would be renewing the Ip address to see what it changes to ...
|
It could also be wrongly configured DNS.
We get the same but in reverse. We find out whether it's BB/DUN which gives us a few options:
- BB
these can be USB or RJ45 basically all we can do for warranty is check the port is working, usually by reconnecting it, and checking the IP. Otherwise, we'd go through the same, turn off all security, etc, try again, reset the winsock, ping 127.0.0.1, ping google, etc etc
- DUN
few things to check the modem, AT commands, checking the modem "grabs" the line, then same as before, pings, securities off, etc...
Trouble is I can imagine these poor n00bs getting referred from pillar to post between ISPs and manufacturers neither of whom are authorised, or bothered, to fix the problem... some places have premium advice lines though.