[Boaz]

I started the installation process and it was going fine for a while but when I got to detecting network settings it would go no further at all. The advice on screen was to get in touch with ntl's technicians, which I did.

The ntl guy asked me a few questions and knew exactly what the problem was near enough straight away. The pc had belonged to my brother beforehand who was using dial up and this was interfering with the network settings, stopping us from finishing the installation.

Anyway the ntl guy talked me through each step to configure the correct settings and we were able to finish the installation, much to the relief of my dad (me too lol).

I give ntl 10/10 for their help in this case.

Thanks to everyone here for your help too.

Maria