yeah I agree with your last comments
chiba &
mcmanic but we know that ntl have had very cagey policy about actually telling people the truth on the caps clearly because its harder to sell the package to people telling them they could only use it in some cut down limit way,and like you state unless you do visit forums like this you probably wouldnt know ntl have any kind of fair use policy.
If ntl played fair I think people wouldnt mind as much as they clearly do.What they need to do is
#1 Make a clear policy about packages - Tell people what they are getting for their said package & how much they can use.We are all here paying different amounts for the same or even worse packages.I have the 1.5mb pace set up and pay the same as the users with proper 2mb probably about 50kbs slower D/L and at least half as much U/L as they have for the same cost.You also hear 1mb users who are paying £25 and not the £18 other 1mb users are.
#2 Come into line with other providers for price & speed - this is the 2nd key issue people are leaving in large numbers.Cost per what you get for your money when you put NTL next to other ISP's - 30gbs for £25 and 3gbs for £18 per month is not value per household,they need to stop marketing on these dream speeds when clearly you cant use that speed for long with those painfully low caps.
I know guys say if your so unhappy switch to another ISP but I'm holding out like ive said before in this cap thread as its a pain to change my tv,net,phone packages to seperate companys.And also Ive gone over my cap again this month but hoping the letters where like the ones from 1-2 years and never went further than empty threats.
peace out guys see you when the next letters and possible action to customers happens.