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Hugh Jarss · 17-09-2005, 04:46

Hi

for the last few days we've had trouble connecting to ntl - it's intermittently refusing our login/password credentials

the problem seems to occur in bursts - sometimes it's fine; other times it can take 20 or more attempts before we get connected. Basically it's really tedious.

I have 3 computers equipped for internet access, each with an internal 56k PCI modem (all different types); the problem affects all 3 just the same, if one's not connecting none will connect.

there are no crackles on the 'phone line or anything to suggest intermittency

have checked with hyperterminal and also ethereal; everything indicates that some of the time our login/password pair gets refused, while at other times exactly the same credentials are getting accepted

(I have packet capture files which indicate this quite clearly)

I contacted ntl and had great difficulty in getting them to understand that it wasn't something wrong with our computer(s!) - finally on Thurday 15th had to resort to the 50p /minute line, and thought I was getting somewhere, they "escalated" the matter and said they would ring back within 2 hours.. but no return call.

16th - the symptoms have changed a bit, but not for the better. Whereas before I just got chucked straight out (Login invalid: invalid user name/password pair), now I'm getting no reponse... resulting in DUN at my end re-presenting the logon credentials every 3 seconds for 10 attempts before dropping the line

Yet sometimes it works fine (like now); and when I can connect everything seems to work OK, primary email account password gets accepted every time...

In case this helps any ntl staff, we connect through NOR-CVX-1B (according to hyperterminal)

I did experiment reinstalling the ntl software and connected first time to the registration server - filled in user name and password and chose the reactivate option. It said "Processing" & "verifying security information" - and stuck like that. After ~35mins wait I gave up on it. Repeated this a couple of times with identical results.

I'm rather hoping to get some answer as a result of the 50p /minute call, they did say they would get back in touch - but failing that have no idea of how to get this matter resolved

I have seen no mention of known issues with dial-up on the service status page

any suggestions, please

TIA, and best wishes, HJ

17-09-2005, 04:46	#1
Hugh Jarss Inactive Join Date: Sep 2005 Location: Peterborough Services: 56k dialup + ntl set top box Posts: 3	trouble with dialup internet access Hi for the last few days we've had trouble connecting to ntl - it's intermittently refusing our login/password credentials the problem seems to occur in bursts - sometimes it's fine; other times it can take 20 or more attempts before we get connected. Basically it's really tedious. I have 3 computers equipped for internet access, each with an internal 56k PCI modem (all different types); the problem affects all 3 just the same, if one's not connecting none will connect. there are no crackles on the 'phone line or anything to suggest intermittency have checked with hyperterminal and also ethereal; everything indicates that some of the time our login/password pair gets refused, while at other times exactly the same credentials are getting accepted (I have packet capture files which indicate this quite clearly) I contacted ntl and had great difficulty in getting them to understand that it wasn't something wrong with our computer(s!) - finally on Thurday 15th had to resort to the 50p /minute line, and thought I was getting somewhere, they "escalated" the matter and said they would ring back within 2 hours.. but no return call. 16th - the symptoms have changed a bit, but not for the better. Whereas before I just got chucked straight out (Login invalid: invalid user name/password pair), now I'm getting no reponse... resulting in DUN at my end re-presenting the logon credentials every 3 seconds for 10 attempts before dropping the line Yet sometimes it works fine (like now); and when I can connect everything seems to work OK, primary email account password gets accepted every time... In case this helps any ntl staff, we connect through NOR-CVX-1B (according to hyperterminal) I did experiment reinstalling the ntl software and connected first time to the registration server - filled in user name and password and chose the reactivate option. It said "Processing" & "verifying security information" - and stuck like that. After ~35mins wait I gave up on it. Repeated this a couple of times with identical results. I'm rather hoping to get some answer as a result of the 50p /minute call, they did say they would get back in touch - but failing that have no idea of how to get this matter resolved I have seen no mention of known issues with dial-up on the service status page any suggestions, please TIA, and best wishes, HJ