[djstevie]

Originally Posted by Minbu

They can't! Ask to see the manager of the store and quote the Sale of Goods Act.

SALE OF GOODS ACT:
Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and Sale and Supply of Goods to Consumers Regulations Act 2002
The updated Sale of Goods Act, states that if a customer finds a defect with their product within six months of its purchase, it will be down to the retailer to prove that the item was in good condition when sold.

The regulations, which bring UK laws in line with other EU countries, also give the consumer the right to a refund or exchange if they are not happy with their goods. Although this is common practice in most UK stores it has, until now, never been enshrined in law.

A further stipulation of the new rules states that any guarantees offered by the retailer will be contractually binding and must be written in plain English.

If you get no joy, write to the MD at Orange head office and ask for an explanation as to why they are contravening the SOGA and threaten to take legal action. That should do the trick.

Thats the problem though...im outside the 6 months. Orange are claiming i must contact the manufacturer as they offer a 12 month guarantee.