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Originally Posted by Rob C
Unfortunately, unless you can be near your PC when you contact faults, you will get stalemated when you do get through as you won't be able to follow the troubleshooting steps they require. It's a pain calling them and being on hold for ever but until you can get through to them you aren't going to get anywhere, sorry.
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We do that- they have to be by the PC when they call. Really the menus should say it but having never rung, I wouldn't know...