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Re: phone problems
This will not be a fault that can be resolved remotely. It is more likely to be a problem in the cabinet down your street. Wires may have shorted together or the connecting block failed. Yes ntl may be able to resolve this without you being home. But wouldn't you prefer they come to your house to confirm it's all ok? 5 days wait is a long time for an engineer, perhaps the engineers in your area are very busy at the moment. I take it you have tried a corded phone in the socket? I often hear of people in the same road using the same brand of cordless phone and occasionally the frequencies clash.
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