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phone problems
As of yesterday my phone has been crossed with at least 2 other subscribers so that we're all getting each other's calls and a right bloody mess has ensued. NTL say they'll get an engineer "out" in 5 days time, and I have to stay home in case he calls! From what I can gather, this is likely to be a strictly internal cock-up on their part which could probably be resolved remotely.
Why do NTL have this philosophy of it always being the customer's fault? They recently suggested reformatting my hard drive to get their broadband to work when it was patently obvious that the issues were at their end. People are remarkably tolerant of tech problems if they're acknowledged and are being worked on, but NTL seem to be permanently in denial about the shambles they have created.
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