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Originally Posted by Roy MM
Just be stocked up on Hobnobs and a nice cuppa. 
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My fitter was in a rush, didn't want a cuppa, or biscuites, but only advise I can suggest, as my stb then (an old pace) didn't get the downloads whilst the guy was there, and I was told to wait for about 20 to 30 minutes after he'd gone for this to be complete, is to ensure he leaves you with your pin numbers (I got mine on a big welcome to NTL book) for tv, this way, you can sort things out over the 'phone if things go pear shaped with customer services/tech support.